Return Policy

Return Policy

We stand behind every wheel we sell. If you receive a defective or incorrect product, contact us within 30 days of delivery and we will arrange a replacement or full refund.

Return Eligibility

  • Wheels must be in original, unused condition
  • Returns must be initiated within 30 days of delivery
  • Customer is responsible for return freight on non-defective returns
  • Defective or incorrect items: we pay return freight

How to Return

Call 800-886-4926 or email ken@ratchetstrap.com to initiate a return. Do not ship product back without prior authorization.